I ordered an item listed as “pre-order.” When will it arrive?
Pre-ordered items are not available to ship at the time of purchase. Shipping timelines on pre-orders are detailed in the product description. 

Please check the product page when pre-order items will ship. Shipping and delivery dates on these items are not guaranteed, unless otherwise noted.

While we make every effort to communicate accurate delivery estimates around your orders, unanticipated production delays for pre-order and limited edition/Special build items do happen. If an item in your order has been affected by a production delay, we will notify you via email as soon as possible.

Anything else I should know about pre-orders?
Yes! If you do place a pre-order from our store, please note the following:  

    • Payment is charged immediately at checkout.
    • Pre-order timelines vary based on product. Please refer to the product description for estimates on when the item you’re ordering is intended to ship.
    • The date listed on the product page is an estimation 
      • Details regarding delays are communicated by email. If an update has not been provided, we don’t have the information readily available yet.